A. Once you have placed an order with us, our team works hard to make sure we are promptly starting to process your order, therefore once your order has been placed, we’re unable to amend or cancel your order, so please make sure your order is correct before the final checkout stage.

A. Please be assured that at Erikka Ekstrom LLC we strive to provide the highest quality products and safest shipping methods. So we can help, please send an email to customercare@erikkaekstrom.com including your order number and photos of the front, back, top and bottom of the defective or damaged item and original shipping packaging and one of our Customer Care representatives will be happy to help. We reserve the right to repair, exchange or replace any product, rather than accept it as a return and issue a monetary refund. Please note. Color of the printed text on an item may vary depending on the product.

Unfortunately, we only offer the products you currently see on our website. Personalized inscriptions on books, personalized luxury handbags and certain clothing items are available. Please contact our customer care representatives at customercare@erikkaekstrom.com to learn whether we can personalize a particular product.

A. Depending on where you live, we will ship by the lowest cost method (usually the postal service) or by International courier services like DHL, FEDEX or UPS, it is your choice as the customer pays for shipping on all products. Please note, we are currently unable to ship to the Middle East, Africa, except South Africa, Russia, North Korea, Iran, Yemen and certain other locations. Please contact our customer care representative at customercare@erikkaekstrom.com to confirm we can ship to your country and address before you place your order. Please be sure you give us your current address where you will receive your order when you place your order. We and our shippers cannot be responsible for orders sent to the wrong address. You will receive tracking information for your order the day it is shipped so you can track your order's estimated delivery day and time.

A. Once you have placed your order it can take 3-14 days working days for your order to be processed, made & shipped, plus transit time. In the case of making a Luxury Handbag, it can take 3-6 weeks for our Italian craftsmen to make your bag and three (3) days to two (2) weeks to ship it to you. Please be assured that tracking details will be sent to your email when your order has been shipped.

A. Please see our Terms and Conditions under that tab.

A. To contact us please email us at customercare@erikkaekstrom.com or by using the contact form on this website. You may also write to us at our postal address 1 Hardy Rd, Bedford NH 03110 USA or call us at 1-888-880-0576. Please note Erikka Ekstrom does not have a retail storefront to keep our prices as low as possible for you.

A. Please see the full text of our Privacy Policy under that tab.

A. Within minutes of receiving your order, it immediately goes into production. Each order is made to order. It is very difficult to stop that process because it may involve a production facility located in another country to speed delivery to you. Therefore, before placing your order, please be sure you want to make the purchase, as we cannot stop the process once it begins and we cannot make refunds once your order has been confirmed and paid for.

We would love to have you join our community of women who pursue Living Life Beautifully. First, you need to register in the members area. Then pay the membership fee, and you will receive the forum password. We charge a nominal fee to compensate our moderators, who maintain the privacy and protection of our members against harassment as defined in our FAQ.